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Monday, October 25, 2004

Copernic Finds a "Seam" in Enterprise Search

In the next couple of days, search technology company Copernic will announce major progress in its efforts to sign up enterprise customers for its Copernic Enterprise Search product, and will unveil a new integrated product.

To better serve that market, a separate company, Coveo, has been created. Copernic will continue to focus on consumer search products.

"The noise being made by companies like Google and Microsoft about searching the desktop over the past little while has really benefited us," says Eric Negler, VP of Sales for the newly-formed Coveo. "You can't buy that kind of publicity. It's brought enterprise search needs back into the spotlight."

Coveo's desktop search is only part of its offering, and shouldn't be confused with the more consumer-oriented desktop search initiatives of companies like Google, argues Negler. Coveo's desktop product is "designed to integrate with our enterprise search." This, of course, means an "interruption-free experience" in the process of scouring corporate intranets for documents.

A key area of concern for corporations is privacy. According to the company, Coveo's latest version of the enterprise search product, to be released Wednesday, "does not collect or record any user activity or data and maintains the highest user privacy standards."

Although divisions of larger companies are on their client list, Coveo's customers are mainly companies like small law firms with fewer than 50 employees. "If a small law firm wanted its eight partners to be better able to search their document repository -- our product allows them to do that without adding a whole lot of features they don't need. For such companies, time is literally money," says Negler. "Many lawyers," he points out, "probably bill more per hour than you or I could spend in a day."

Part of the time-money equation is getting the product installed without a huge hassle. Copernic (now Coveo) Enterprise Search is relatively easy to deploy, and piggybacks on widely known Microsoft standards.

In the forthcoming press release by Coveo, they cite an IDC analyst who believes that their entry into the enterprise search market might be "disruptive" to the enterprise knowledge management sector. Negler modestly allows that it "might not be quite disruptive," but affirms that "we do put a lot of price pressure on the competition, and that has to be good for us at this point in time."

Posted by Andrew Goodman




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