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Tuesday, December 11, 2007

Did Rogers 'Hijack' Google Home Page?

This is not an issue of net neutrality - because of the simple fact that you still have to pay providers for the bandwidth they sell you.

I'm going to have to give the Canadian telecommunications behemoth a pass on this one. First, I use far less than my allotted bandwidth at home and at work, because I don't use my connection as a 24-hour television service or download factory. I am actually subsidizing those folks - always have.

In the context of a user nearly running out of bandwidth and being informed of the extra charges that will be forthcoming, that's the responsible thing to do. That way, no one can squawk about the charges.

No, the provider should not have the right to interrupt you based on any little thing, but surely a notification of a bill that is going to be forthcoming for an overage is only fair.

In a related example, Rogers almost never texts me on my Blackberry. But they do ping me on rare occasions when I forget to pay the bill. That way, I know why I'm getting slow email and weird errors on my phone: I'm about to officially become a deadbeat. I can rectify this by phoning their 800 number (that still works) and making arrangements for payment.

Nothing to see here -- move on.

Posted by Andrew Goodman




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