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Monday, December 17, 2007

Want to increase e-commerce revenues?

Be more like Canadian etailer Gabriel Ross.

They have a prominent button on every page that says "10 Reasons to Buy From Us."

Not only do they ooze credibility, they have a great selection and can get you the order fast. That's more than most Canadian online stores can promise.

The reasons:

"
  1. At Gabriel Ross, we ship FREE within Canada!
  2. We have been in business for over 15 years and have thousands of satisfied customers. View a few of our glowing testimonials.
  3. We are proud members of the Better Business Bureau. Click the BBB emblem to the left of the page for information about our flawless record.
  4. We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or spam to our customers. Learn more about our privacy policy.
  5. We utilize a Secure Socket Layer (SSL) encryption protocol. This 128bit SSL certificate by Geotrust, protects customer information such as credit card numbers during the exchange between your computer and our server. You can also click on the seal to the left of the page to verify the certificate. You'll know the information is protected if the lock symbol pops into view in the lower right hand corner of your browser window when checking out. You can also verify secure pages by checking the address or URL listed on the location bar. It should begin with HTTPS instead of HTTP. You can also click on the seal to the left of the page to verify.
  6. We aim to be the best value in Canada on all the product lines we carry. If you find a lower advertised price on a product made by one of our suppliers, please contact us.
  7. We want you to be completely satisfied with every item that you purchase online from gabrielross.com. If you are not satisfied with an item that you have purchased from us, you may return the item to our store, or ship it back to us within 30 days of the order date for a refund of the purchase price minus the outbound freight charge. Special order products not inventoried will be subject to a 20% re-stocking fee. Returns must be accompanied by original receipt, in original condition with original packaging.
  8. Our goal is to ship out all QuickShip orders within 3 business days. These items are stocked, packaged and ready to go so will normally arrive to your door within 5 business days. Item not in stock are dependant on manufacturer lead times. If you are looking to have something shipped for a special occasion, please contact us for up to date lead times.
  9. Our goal is to answer all customer email and phone calls the same day. Our helpdesk is open Mon-Fri 8am-5pm PST. After hour and weekend phone calls and emails will be responded to the following business day.
  10. We design and manufacturer our own line of custom furniture at our Victoria Showroom. We are an authorized retailer in Canada for dozens of the hottest names in modern designer furniture, lighting and home accessories. Rest assured that you are in good hands with one of Canada's exclusive modern furniture retailers. "

P.S. No vested interest here, just a happy and relieved customer.

Posted by Andrew Goodman




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